I would first do some research to find out what is really going. Then send him a Calendly link. Good questions to ask yourself?

– Is he measuring 3 or 4 months from beginning of Web Design or SEO? (that’s a common one).

– Did we have logins and everything we needed right away or were we waiting on him for a while?

– Any weird things happen that were out of our control?

– Did we drop the ball at any point? If so, we need to own it and decide how to make it up to him.

Example Complaints

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