1. First Attempt: An email will be sent giving five days to update credit card information.
2. Second Attempt: A second email will be sent giving five days to update credit card information.
3. Third Attempt: At this point the account is delinquent. The Client will have 48 hours to call us with an updated credit card. If Big West Marketing, Inc. does not hear from Client, it will result in the suspension of website and all work until we receive payment.

For the full Billing and Collections Policies – Read Here

1. Every Tuesday and Friday check the billing email and review to see the skipped payment notifications.
2. Open the Collections tab on the Website & Payment Information sheet.
3. Open the Skipped Payment Emails doc.
4. Based on the number of payments skipped, send the client the appropriate email.
   1. Missed Payments Emails (Drive > GM > Financial > email drafts)
5. After you send the email update the following:
   1. Copy and Paste the email into the client’s Salesforce profile
   2. Update the Collections tab on the Website & Payment Information sheet.
6. Suspending a website
   1. If the client does not update their payment method within 48 hours of the third email, we suspend their website until they take care of the payment.
   2. Read the full procedure here.